CONTACTS: +359 888 668 661
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FAQ

Frequently asked questions

Here you will find answers for the most commonly asked questions. They are sorted in three categories – product information, orders and delivery. If you still cannot find the answer to your question, do not hesitate to contact us on telephone +359 888 668 661 to give you the necessary information.

 

Product information

Q. What products can I find on the website of Compress Therapy?

A. You will find women's, men's and children's compressive garments for use during the postoperative period after aesthetic, reconstructive plastic surgery for skin reconstruction after burn traumas.

You can also find Shaping underwear for everyday use.

 

Q. What is the right size for me?

A. You can order standard size after choosing the type of garment, measuring and finding the size that suits your measures in the table.

Besides the standard series we are specialized in the production of individual compressive garments as we work with the individual measures of the client so that the garment follows the curves and shapes of the body, leading to double comfort and freedom of movement.

When taking your body measures it is a good idea that someone helps you. You should be standing with straight arms. The horizontal laps, which depend on the type of garment you want are taken with a tape measure. You can check the table to find out which measures you should take.

You can contact us at any time at the following telephone numbers: +359 895 683 186 or +359 885 760 859 so that we can assist you or you can visit us at: Sofia, kv.Mladost 1A, bl.516 to take your measures.

 

Orders

Q. Can I order on the phone?

A. Yes, you can contact us at the following numbers: +359 895 683 186 or +359 885 760 859 and we will assist you to place an order.

 

Q. What is the delivery price?

The payment for transport is done by the customer. The delivery costs depend on the chosen courier company, the conditions, the weight of your order and the way of payment. Contact us or your courier company for more information.

 

Q. What is your return and exchange policy? How can I return or exchange the product?

A. You can return / exchange unused clothing with standard sizes within 10 days from the date of the purchase. You need to send an email to inform us. The garments must be with all labels and in original packaging. The costs about returning / exchanging do not recover in your account. If you return or exchange garments with manufacturing defects we will refund the replacing costs, too.

 

Payment

Q. What payment methods do you offer?

A. You can pay with:

  • Cash on Delivery;
  • Bank transfer.

Bank details:

Raiffeisen Bank;

holder: Eco City Ltd.